Part 2 of the “Believing” series focuses on improving teamwork at the New York City Health and Hospitals Corporation. Patient safety depends on staff — doctors, nurses, pharmacists, dieticians, housekeepers, admission clerks, home health aides, and others — working together to provide the best care possible.
Good, safe, care involves taking the time to communicate clearly with each other and with patients, families, and loved ones. This simple idea — talking and listening to each other — is a foundational element of our commitment to patient safety.
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