modmed Kiosk will eliminate paperwork and enhance the patient intake experience at a physician’s office.
Modernizing Medicine’s patient kiosk, modmed Kiosk, is a native iPad application, designed for patients to perform self-service tasks, such as completing patient intake forms, at the doctor’s office. The antiquated intake process of filling out paper forms is a burden on both the patient and the practice. It is a confusing, stressful and error-prone experience that hasn’t changed in over 50 years. The patient intake process offers a valuable opportunity to engage patients early on, directly involve them in their own care, decrease waiting time, reduce costs, diminish potential errors and eliminate outdated information.
By observing pain points during the intake process, the UX team embraced the goal of placing the patient back at the center of care by leveraging advances in technology to help drive change. Modernizing Medicine’s patient kiosk was developed by using an agile User-Centered Design (UCD) process to rapidly test, iterate and code. The user interface uses large fonts and focused information that provide accessibility to users of all ages and skill levels to accurately populate and validate their medical data. We used a linear navigation design to guide users step-by-step through each section of the process.
Since patients are able to tap through intuitive prompts on the iPad, they can easily update their personal, medical and pharmacy information rather than filling out dreaded paperwork. Kiosk eliminates the need for staff to input information and allows providers to establish relationships with their patients and gather deeper insight into their current state of health. Patient kiosk can benefit the patient, provider and practice. Patients feel empowered, providers have better patient insights and can provide better care, and practices can save time and money on inputting and updating paper forms.